Privacy policy

Last updated: August 25, 2026
Infinity Vape NW (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit our store, create an account, place an order, or contact us.This policy is intended for customers in Canada. Canadian private-sector businesses generally have responsibilities under PIPEDA, including meaningful consent, limited collection and use, safeguards, openness, and access rights. Office of the Privacy Commissioner of Canada

Information we collect
Depending on how you use our store, we may collect:
Your name, email address, telephone number, and delivery or billing address.Account information, such as your login details and saved addresses. Order details, including products purchased, order totals, delivery details, and order history.Payment-related information. We do not store complete card numbers or security codes. Payments are processed by our payment providers. Messages, questions, reviews, or other information you send to us.Technical information such as your IP address, browser type, device information, and pages visited.Cookie and consent preferences.How we use your informationWe use personal information to:Process and deliver your orders.Communicate with you about orders, delivery, refunds, and customer support.Create and manage your customer account.Verify age where required by law or store policy.Process payments and prevent fraud or misuse.Improve our website, products, services, and customer experience.Send news, offers, or marketing messages when you have given permission.Meet legal, accounting, tax, and regulatory requirements.ConsentBy providing personal information, you consent to its collection, use, and disclosure for the purposes described in this policy. Where required, we will ask for express consent before sending marketing messages or using optional cookies.You may withdraw your marketing consent at any time by using the unsubscribe link in a message or contacting us. Withdrawing consent may not affect processing that is required to complete an order or meet a legal obligation.Payments and service providers
We use trusted service providers to operate the store, process payments, send communications, provide delivery services, host data, and maintain our systems. These providers may process information only as necessary to provide their services.Payment information is handled by the applicable payment provider. We do not intentionally collect or store complete payment card numbers, CVV codes, or PINs.Some service providers may process information outside Canada. When information is processed in another country, it may be subject to that country’s laws.CookiesWe use essential cookies to keep the store working, maintain security, remember your preferences, and support account and checkout functions.If enabled, optional cookies or analytics technologies may be used to understand how visitors use the store and improve our services. You can manage optional cookie preferences through the cookie consent controls on the website.Age-restricted productsSome products may be subject to legal age restrictions. We may ask you to confirm your age before allowing access to certain products or services. We do not request more age-related information than is reasonably necessary for this purpose.How we protect informationWe use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, loss, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.How long we keep informationWe retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, legal, fraud prevention, and dispute resolution. When information is no longer required, we securely delete it or anonymize it where appropriate.Your privacy rightsSubject to applicable law, you may request:Access to the personal information we hold about you.Corrections to inaccurate or incomplete information.Information about how your personal information is used or disclosed.Withdrawal of consent for optional uses, such as marketing.Deletion of information where we are not required to retain it.To make a privacy request, contact us using the details below. We may need to verify your identity before completing a request.ChildrenOur store is not intended for children who are below the legal age required to purchase age-restricted products. We do not knowingly collect personal information from children for those purchases.Changes to this policyWe may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of the store after an update means you acknowledge the revised policy.Contact usIf you have questions about this Privacy Policy or want to make a privacy request, contact:
Infinity Vape NW 801 Bay St. Toronto, ON, M5S 1Y9 Canada